Privacy

Your work is saved on your computer.

Your projects, instructions, images, and past edits are stored on your computer. We keep details needed for your purchase, license, referrals, support messages, and website analytics. If you add TikTok scheduling, we also keep your connected TikTok accounts, scheduled posts, and results.

Website analytics

We measure page visits, download clicks, campaign sources, interactions with our website, checkouts, and confirmed purchases. A random identifier in session storage connects activity in the same browser tab and expires after 30 minutes without activity. We do not use fingerprinting or session replay. Analytics excludes form contents, email addresses, license keys, and full page addresses. Mac download requests and Microsoft Store clicks do not confirm installation. Session and event details are kept for 90 days; daily summaries and payment reporting records are kept for 13 months. Payment reporting stays separate from your creative work.

Purchases and referrals

If you enter a referrer email when buying, we encrypt it and use a protected lookup value to match an approved affiliate. We never put that email in Stripe metadata, browser links, or your local Studio database. If your page link contains campaign labels, checkout keeps only its source, medium, campaign, and content labels so we can understand which launches lead to sales. These labels cannot contain email addresses or free-form text. Affiliate applications include the name, email, profile, and application note submitted on the website.

What is sent from your computer

When Studio checks your license, it sends a public security key, your computer’s name, operating system, processor type, and app version. For trial eligibility, Studio derives an app-specific digest from a machine identifier on your computer. We receive only that digest and store a protected lookup hash, never the raw machine identifier or serial number. Cloudflare shares your general country so we can show the right price. Your photos and posts are sent to us only when you choose to schedule them for TikTok. Support messages are sent only when you press Send. You can check or remove screenshots first.

Free trials

Trials last seven days, require email verification, and are limited to one per email and computer. No card is required and there is no automatic charge. We keep your encrypted email, protected email and device lookup values, verification dates, trial dates, and purchase conversion to operate trials and prevent repeat signups. Creative work stays on your computer. Verification challenges are removed within a few hours of expiry; trial activity details are kept for 90 days. Minimal trial eligibility records are retained alongside license records while needed to prevent repeat trials. Contact support for access, correction, or deletion requests. After expiry, creative tools and rendered exports lock; purchase, support, and project backup remain available.

When you ask for help

A support report includes what you wrote, screenshots you selected, basic app and computer details, and the related license and installation. We do not automatically attach your projects, brand names, file locations, logs, license key, or TikTok sign-in details.

How long we keep it

Support screenshots are deleted 90 days after a report is resolved, or sooner if an administrator deletes them. Report text stays until deleted. Files used for a scheduled TikTok post are removed after publishing. Purchase, license, affiliate, and commission records are kept when needed for security, accounting, disputes, payouts, or the law.

Your choices

You can download or delete your work in the app. Email [email protected] for questions or requests about information held by us.

Last updated: 26 August 2026.